Faq

Tickets for Dirty Dozen J'ouvert and Pon de Grass can be purchased online securely via PayPal or credit card, providing a convenient and fast way to guarantee your spot at this unforgettable Trinidad J'ouvert experience. For those who prefer to pay in person, cash and debit card payments are accepted at The Box Office during specific hours: Tuesday - Friday from 5 pm to 8 pm Saturday from 12 pm to 4 pm.

At Dirty Dozen J'ouvert, securing your festival experience requires timely payment of your chosen package. Once you make a reservation, payment must be received within five (5) days to confirm your booking. If payment is not completed within this timeframe, your package will be cancelled, and your spot may be released to other participants. This policy ensures fairness and availability for all attendees eager to dive into the unforgettable J'ouvert celebration. To avoid cancellation, customers are encouraged to complete their payment promptly after reserving their package.

A: Yes, you can request a refund for your ticket to Dirty Dozen J'ouvert. We understand that plans can change, and we want to make the process as easy as possible for you. To initiate your refund request, simply send an email through our official website with your ticket details and reason for the refund. Our team will promptly review your request and guide you through the next steps.